Privacy Policy
Last updated: 21/10/2026 EcoPure Heat Pump Tasman (“we”, “us”, “our”) is a heat pump deep cleaning business based in the Nelson/Tasman region of New Zealand. We respect your privacy and handle your personal information in line with the Privacy Act 2020. This policy explains what information we collect, why we collect it, how we use and protect it, and your rights.
1. Information we collect
Depending on how you interact with us, we may collect: ● Contact details: your name, phone number and email address ● Service address: the address where the deep clean will take place ● Booking details: date and time, number and type of heat pump units, and any notes you provide ● Access information: instructions such as gate codes, parking, pets or where to find the units ● Job records: notes and photos of your heat pump taken before, during and after the clean ● Payment and invoicing details: invoice history and payment status (we do not collect or store credit or debit card details) ● Communications: emails, texts, phone calls and social media messages you send us ● Feedback: reviews or comments you choose to share ● Website information: basic technical data such as browser type, device and pages visited, collected through cookies and similar tools
2. How we collect it
Directly from you, when you: ● book online through our website ● call, text, email or message us ● speak with us during a visit From someone else, for example when: ● a landlord, property manager or family member books a clean on your behalf ● a referral partner passes on your details at your request When we receive your information from someone else, we will let you know we have it, why we have it, and how to contact us, unless an exception under the Privacy Act applies. If you book on behalf of another person, please let them know you have shared their details with us.
3. Why we use your information
We use your personal information to: ● schedule, confirm and carry out your heat pump deep clean ● send appointment confirmations and reminders ● issue invoices and keep business and tax records ● send you a reminder when your next clean is due ● ask for feedback or a review after your clean ● respond to your questions and requests ● improve our service and website ● meet our legal obligations You do not have to give us your information, but without key details such as your name, address and phone number, we will not be able to book or complete your clean.
4. Photos
We take photos of heat pumps as part of our job records and to show the results of our work. When we use photos on our website or social media, we only show the heat pump and the cleaning process. We do not show people, house numbers, street addresses or anything that identifies you or your home. If you would prefer we do not use photos from your job in our marketing, just let us know at any time.
5. Reminders and marketing messages
With your permission, we may contact you by text or email with appointment reminders, cleaning due reminders, and occasional updates or offers. You can opt out at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us directly. Opting out of marketing will not affect messages needed to deliver a service you have booked.
6. Who we share your information with
We do not sell, rent or trade your personal information. We use trusted third-party service providers to help run our business, including providers of: ● online booking and scheduling ● text message and email communication ● cloud storage and business software ● invoicing, accounting and tax ● website hosting ● online reviews and advertising These providers only handle your information to deliver their services to us. We may also share your information: ● with a referral partner (for example, a heat pump repair business) only when you ask us to or agree to it ● when required or permitted by law, such as to Inland Revenue or in response to a lawful request
7. Storage overseas
Some of our service providers store information on servers outside New Zealand, including in the United States. We choose reputable providers with recognised security standards and only use them to deliver our services.
8. How we protect your information
We take reasonable steps to keep your information safe, including: ● password protection and two-factor authentication on our accounts ● limiting access to your information to EcoPure Heat Pump Tasman only ● using secure, reputable software providers If a privacy breach occurs that is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner as required by law.
9. How long we keep your information
We keep your information for as long as you are a client, so we can remind you when your next clean is due and keep a record of past work. Invoices and financial records are kept for at least seven years to meet New Zealand tax requirements. When information is no longer needed, we delete or securely destroy it. You can ask us to remove you from our client records at any time (financial records we are legally required to keep will be retained).
10. Cookies and our website
Our website and booking tools may use cookies and similar technologies to make the site work, understand how visitors use it, and measure the performance of our advertising. You can manage or disable cookies in your browser settings. Some features, such as online booking, may not work properly without them.
11. Your rights
Under the Privacy Act 2020, you have the right to: ● ask for a copy of the personal information we hold about you ● ask us to correct information that is wrong To make a request, contact us using the details below. We will respond within 20 working days. We may need to confirm your identity before releasing any information.
12. Contact us and complaints
If you have any questions, requests or concerns about your privacy, please contact: Privacy Officer EcoPure Heat Pump Tasman 📧 admin@ecopurehptasman.co.nz 📞 027 272 5471 If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz or 0800 803 909.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website, with the date it was last updated.